Refund policy

Damaged Item Upon Receiving

If you have received a defective item, please contact us at info@gssportsworld.com within 14 days of receiving your order with your order reference number and details of the defect. We will then investigate the cause of the defect and if we find that we have sent a defective item or the item has been damaged during shipping we will arrange for the item to be picked up and sent back to us. We will then arrange for you to receive a replacement item. Please make sure you hang on to the original packaging, box and receipt. Return shipping arrangements and costs will be on us. 

Different Item Upon Receiving

If you received a different item than what you ordered, you can contact us at info@gssportsworld.com within 7 days of receiving your order with your order reference number and full details of the item which is different from what you ordered. We will ascertain the reason for the discrepancy. If we find we have made a mistake, we will arrange for the item to be picked up and sent back to us. We will then arrange for you to receive the correct item. Please make sure you hang on the original packaging, box, and receipt. Return shipping arrangements and costs will be on us.

General Return Policy

We want our equipment to optimize your game, so if you're not completely satisfied with your purchase, we gladly accept returns. If you change your mind within 30 days of receiving your gear, please do the following to return your item to us:

  1. Contact us at info@gssportsworld.com to report your return (please provide your order number and name of items to be returned).

  2. Arrange for the item to be shipped back to us. We suggest you either use the original shipper for your returns, or that you use another service that allows you to track and insure your package until we receive it. We can only issue your refund once we have received the item, so make sure it arrives safely to us!

  3. Once we receive the item we will inspect it to make sure it meets our terms and conditions (see below).

  4. If the returned item meets our requirements you will receive the refund to your original payment method equal to the sales value of the item returned. Please note shipping charges are non-refundable.

Returns Address: Ground floor, 23, Jalan Pertama 4, Danga Utama Business Centre, 81300 Skudai, Johor Darul Ta'zim

Terms and conditions for returns: 

  • Item must be unused and in their original condition

  • All original tags and packaging must be attached to the item. For example a returned shoe must come with the tags, shoe box, paper wrapping and any free shoe bags (if applicable)

  • On-Sale and Limited Edition items cannot be returned

  • Badminton frames strung by GS Sports World are strictly non-returnable because we believe that every frame we sell to our customers must be brand new

  • If we arrange for the item to be picked up from your house or office there will be a charge of RM20 deducted from your refunded amount
  • Returned products will be inspected by our Quality Assurance Team to ensure that the items are in the correct condition. This process may take up to 14 business days and please note that all decisions regarding returns will be final. If our Quality Assurance Team rejects your return please note that we will send your returned product back to you.
  • GS Sports World reserves the right to reject any return claim

Refunds will be processed to your original payment method only. We are unable to do exchanges or cash refunds. Please note that refunds may take up to 10 business days to process.

Non-returnable Items

We want you to be fully satisfied, but the following items are non-returnable:

  • Badminton frames strung by GS Sports World because we believe that every frame we sell to our customers must be brand new

  • Sale items

  • Free and gifted items

  • Limited Edition items

  • All original tags and packaging must be attached to the item. If it is removed, this item is no longer returnable. Please look out for these tags and only remove them when you're sure you want to keep the item.